Privacy Policy

At HealthVeda, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, interact with our content, or purchase our products. Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and process orders.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will obtain your consent for certain processing activities. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

A. Information you provide to us

We collect personal information you provide directly when you place an order, create an account, sign up for emails or SMS, contact customer support, submit a review, complete a form, participate in a promotion, or otherwise communicate with us. This may include the following:

• Name
• Email address
• Phone number
• Shipping address and billing address
• Account login information, if you create an account
• Order details and purchase history
• Customer support communications and preferences you share with us
• Any content you submit, such as product reviews, questions, or survey responses

Payment information

Payments are processed by third party payment processors. Depending on the payment method you choose, payment information such as card details may be collected and processed directly by the payment processor. HealthVeda does not store or have direct access to your full payment card number. We may receive limited payment related information such as a payment status, partial card details, billing address, and transaction identifiers for recordkeeping, fraud prevention, and customer support.

B. Information collected automatically

When you visit our website, we and our service providers may automatically collect information about your device and how you interact with the site. This information may include:

• IP address and approximate location derived from IP address
• Device type, device identifiers, and operating system
• Browser type, language, and settings
• Pages viewed, time spent on pages, clicks, scrolling, and interactions with site features
• Referring and exit pages, search terms, and referral URLs
• Log data, error reports, and performance data
• Cookie identifiers and similar tracking data

C. Information from service providers and partners

We may receive information from service providers that help us operate our website and fulfill orders, such as payment processors, shipping carriers, fraud prevention providers, analytics providers, marketing partners, and customer support tools. This may include shipping updates, delivery confirmations, and risk signals used to help detect fraudulent transactions.

2. How We Use Personal Information

We use personal information for the following business and commercial purposes:

• To process, fulfill, and deliver orders, including order confirmations, shipping notifications, returns, and refunds
• To create and manage customer accounts, authenticate access, and maintain account preferences
• To provide customer service, respond to inquiries, and resolve issues
• To send transactional communications, such as receipts, order updates, and service messages
• To send marketing communications, promotions, and product updates, where permitted by law and based on your choices
• To personalize your shopping experience, such as remembering cart contents and preferences
• To operate, maintain, and improve our website, products, and services, including testing and analytics
• To detect, prevent, investigate, and protect against fraud, abuse, security incidents, and illegal activity
• To comply with legal and regulatory requirements and to enforce our policies and terms
• To establish, exercise, or defend legal claims, and for dispute resolution

3. Cookies, Analytics, and Similar Technologies

We use cookies and similar technologies such as pixels, tags, and local storage to help run our website, understand usage, improve performance, and support marketing. Cookies may be set by us, by Shopify, and by third party service providers.

These technologies may be used for purposes such as:

• Enabling core site features, such as checkout, cart functionality, and account login
• Remembering preferences and improving user experience
• Measuring traffic and site performance and understanding how visitors use our site
• Supporting advertising and marketing, including measuring the effectiveness of campaigns
• Helping prevent fraud and improve security

You can manage cookies through your browser settings and, where available, through cookie preference tools on our site. If you block or delete cookies, certain features of the site may not function properly.

Do Not Track

Some browsers offer a Do Not Track signal. There is no consistent industry standard for responding to such signals. Unless required by law, we do not currently respond to Do Not Track signals.

4. How We Share Personal Information

We do not sell your personal information for money. We may share personal information in the following circumstances, consistent with this Privacy Policy and applicable law:

A. Service providers and vendors

We may share information with service providers that perform services on our behalf, such as:

• Shopify and related ecommerce tools used to host our store, process orders, and support checkout functionality
• Payment processors to process payments and help detect fraudulent transactions
• Shipping carriers and logistics providers to deliver orders and provide tracking updates
• Customer support providers to help manage communications and requests
• Analytics providers to help us understand site usage and improve performance
• Marketing and advertising partners to send communications and measure advertising effectiveness, subject to your choices and applicable law
• Fraud prevention and security providers to help protect our business and customers

These service providers are authorized to use personal information only as necessary to provide services to us and are required to maintain appropriate safeguards.

B. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be disclosed or transferred as part of that transaction, subject to applicable law.

C. Legal, compliance, and protection

We may disclose information when we believe it is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful request
• Respond to regulatory or government inquiries
• Enforce our Terms of Service and other agreements
• Protect the rights, safety, and security of our customers, our business, and others
• Prevent, investigate, or address fraud, security incidents, or unlawful activity

5. Advertising and Marketing Choices

We may send marketing emails and, where applicable, marketing text messages if you opt in or if otherwise permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in the email. If you receive marketing text messages, you can opt out by following the instructions provided in the message. Even if you opt out of marketing communications, we may still send non promotional messages such as order confirmations, shipping updates, and customer service responses.

6. Payment Security

Payments are processed through secure payment processors that are required to comply with industry security standards, including PCI DSS. HealthVeda does not store full payment card information. Please review the payment provider terms and privacy policies for additional details regarding their practices.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud and abuse. Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

8. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have rights regarding your personal information, which may include the right to access, confirm, correct, delete, or obtain a copy of your personal information, and the right to opt out of certain processing activities such as targeted advertising. Certain rights may be subject to exceptions and limitations under applicable law.

To submit a request, contact us at support@myhealthveda.com. We may need to verify your identity before completing your request. We may also request additional information to help us understand and respond to your request. If you have an account, we may verify identity through account access or other reasonable methods.

9. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe that a minor has provided personal information to us, please contact us at support@myhealthveda.com. If we become aware that we have collected personal information from a minor, we will take steps to delete it, subject to applicable law.

10. Third Party Links

Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

11. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no website, system, or transmission is completely secure. You use the website at your own risk and are responsible for maintaining the confidentiality of any account credentials.

12. International Users

HealthVeda operates in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. Data protection laws in those jurisdictions may differ from the laws in your location. By using our website and providing information, you understand that your information may be processed in the United States and other jurisdictions as permitted by law.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we update the policy, we will post the revised version on this page and update the Last Updated date. Your continued use of the website after the update means you accept the revised Privacy Policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@myhealthveda.com

California Privacy Notice (CCPA and CPRA)

Effective Date: December 2025

This section applies to California residents and supplements the information above. It is provided in accordance with the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

1. Categories of personal information collected

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers: name, email address, phone number, account identifiers, IP address, and similar identifiers
• Personal records information: shipping address, billing address, and order details
• Commercial information: products purchased, order history, and customer support history
• Internet or other electronic network activity information: browsing behavior on our site, interactions with the site, cookie data, and device information
• Geolocation data: approximate location derived from IP address

We do not intentionally collect sensitive personal information beyond what is reasonably necessary to provide products and services, process transactions, prevent fraud, and comply with law. Payment card information is handled by payment processors and is not stored by us in full.

2. Sources of personal information

We collect personal information from the following sources:

• Directly from you when you place an order, create an account, contact us, or otherwise provide information
• Automatically from your device when you use our website, through cookies and similar technologies
• From our service providers such as Shopify, payment processors, shipping providers, analytics providers, and fraud prevention partners

3. Purposes for collecting and using personal information

We collect and use personal information for the business and commercial purposes described above, including fulfilling orders, providing support, operating and improving our website, marketing as permitted, security, fraud prevention, and legal compliance.

4. Disclosures of personal information

We may disclose personal information for business purposes to service providers and partners, including Shopify, payment processors, shipping providers, customer support providers, analytics providers, marketing partners, and fraud prevention and security providers. We may also disclose information for legal and compliance reasons as described above.

5. Sale or sharing of personal information

HealthVeda does not sell personal information for money. We do not knowingly sell personal information of minors under 16 years of age.

Under California law, some disclosures of information to advertising and analytics partners may be considered sharing for cross context behavioral advertising. Where applicable, California residents may have the right to opt out of such sharing. To exercise this right, contact us at support@myhealthveda.com. If we provide additional opt out tools on our website, we will make them available to eligible users.

6. Your California privacy rights

Subject to certain exceptions, California residents may have the following rights:

• Right to know: request information about the categories and specific pieces of personal information we collected about you, the sources, the purposes, and the categories of third parties to whom we disclose personal information
• Right to delete: request deletion of personal information, subject to legal exceptions such as completing transactions, detecting fraud, exercising free speech, or complying with legal obligations
• Right to correct: request correction of inaccurate personal information
• Right to opt out: opt out of the sale or sharing of personal information, if applicable
• Right to limit: limit the use and disclosure of sensitive personal information, if applicable
• Right to non discrimination: you will not be discriminated against for exercising your privacy rights

7. How to exercise your rights

To submit a request, contact us at support@myhealthveda.com and include your full name, the email address used for purchases, and the type of request. We may verify your identity before processing your request, including by requesting information associated with your recent transactions or account. We will respond within the timeframes required by law, generally within 45 days, with an extension where permitted.

8. Authorized agents

You may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may also require you to verify your identity directly with us.

9. Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, legal compliance, accounting, dispute resolution, and enforcing agreements.

10. Updates to this California notice

We may update this California Privacy Notice from time to time. We will post updates on this page with an updated effective date.

We use cookies and similar technologies to operate our store, analyze traffic, and support marketing as permitted by law. California residents who wish to opt out of certain uses related to advertising may contact us at support@myhealthveda.com.